- Service is valid from the next day upon activation to the 15th day 23:59 (Hong Kong time)
- The mobile data+ usage can be lconsumed in either Australia, New Zealand and Hong Kong
- $50 stored value allows 50 minutes of local airtime or 25 minutes of call back Hong Kong
- Registration not required. For your instant usage upon purchase
- Allowed to connect to any social network platform and Hong Kong website
- Tethering is supported
- Applicable to handsets with Normal/Micro/Nano SIM
- Activate by: Not less than 90 Days
+When data usage consumed reached up to 3GB, customers can still enjoy data service. Data access speed will be maintained at maximum 128kbps.
Please click here about charges.
Please click here about user guide.
If shipping method is selected Pick up in Outlet, customers who order prepaid Cards will not be sent the SMS notification for good collection. They can proceed to the shop for pickup and complete subscription procedure instantly after order placement. For good collection in the shop please bring the following materials in person.
> "Identity Document: Hong Kong Identity Card
> "Credit Card" which was used in the payment.
Terms & Conditions
- The use of individual service shall be subject to such terms and conditions as stated on the relevant Prepaid SIM Card starter pack or on the relevant user guide.
- Once sold, this Prepaid SIM Card is non-refundable and non-returnable.
- This Prepaid SIM Card should be activated before the stipulated expiry date, otherwise it will be invalid automatically.
- Where this Prepaid SIM Card is expired, or where service has been terminated due to whatever reasons, the remaining data usage shall be non-refundable and non-transferable.
- CMHK will not be liable for any damages, however arising, of this Prepaid SIM Card or responsible for repairing and making good therefor.
- The mobile number of this Prepaid SIM Card is assigned randomly and Customer cannot return, choose or request to change to other mobile numbers. Customer will not be able to keep the allocated mobile number once this Prepaid SIM Card has expired, or where its service has been terminated due to whatever reasons.
- Calculation of data usage duration and volume is based on the network report of CMHK. In case of dispute, the records of CMHK are conclusive and binding. All calculations are subject to such prevailing rates or tari as imposed by CMHK from time to time.
- CMHK is entitled to temporarily suspend any or all of the Services without notice to the Customer for the purpose of preventing any improper use of CMHK’s network or resources, fraudulent or deceptive acts until CMHK is satied that the Customer has ceased such acts or the relevant investigation has been completed.
- CMHK reserves its absolute right to change the terms and conditions relating to the use of this Prepaid SIM Card including but not limited to the data usage rate at any time without prior notice to or consent from the Customer.
- The above information and rates are subject to change without prior notice.
- Any change or amendment will be announced on CMHK website.
- For the details of the Terms and Conditions, pls. refer to http://www.hk.chinamobile.com/en/corporate_information/Customer_Service/contract_terms_conditions/customer-support-t-n-c.html.
Points to Note before Online Purchase:
- Subscribers can choose the products on CMHK Online Shop and add into the Shopping Cart.
- To check out, confirm your product in "Shopping Cart", fill in required information and choose a CMHK shop to pick up it.
- Settle the product price with a designated credit card (VISA / MasterCard) or UnionPay Online Pay(UnionPay Credit Cards/Debit Cards^). Subscriber’s name must be the same as the one of the lawful holder of the credit card (VISA / MasterCard) or UnionPay Online Pay(UnionPay Credit Cards/Debit Cards^).Virtual credit card is not accepted for Online Payment.
- After payment is made, please bring the following materials to your designated CMHK shop in person to pick up the product (No goods collection notice will be given).
> "Identity Document": Valid Identification / Passport;
> "Credit Card" (VISA / MasterCard) or UnionPay Online Pay(UnionPay Credit Cards/Debit Cards^) which was used in the payment;
> the valid transaction payment record issued by the third-party payment platform which was used in the payment.
- Customers who pick up goods in the shop have to present your credit card (VISA / MasterCard) or UnionPay Online Pay(UnionPay Credit Cards/Debit Cards^) used for online payment to our shop staff to scratch it for verification.
The Customer must collect the ordered product(s) and / or complete the relevant service subscription procedure(s) as required by CMHK at the designated CMHK shop within 14 days (unless CMHK otherwise specified a specific time limit) after completion of Ordering Process at CMHK Online Shop, failing which, CMHK is entitled to cancel the order. The Customer shall be deemed to have abandoned the ordered goods and/or service (‘the said Items”), and the CMHK is entitled to dispose the said Items in any manner it thinks fit without accountable to the Customer for any refund, or any loss and/or damages.
^Remark: Accepted UnionPay Debit Cards issued by banks in Mainland China for payment settlement. For details of UnionPay Online Pay supporting banks, please click it.
“EF Locker” Pickup Service Terms and Conditions:
- Delivery time: Under general situation, the product will be delivered to the "EF Locker” within 2-3 working days after ordering. The "EF Locker” will arrange the delivery according to your preference and the reservation status of the “EF Locker” to your first-choice or second-choice of "EF Locker". Once the product arrived the "EF Locker", you will receive a pickup SMS and you can pick up the product within required time with this SMS.
- Please ensure the mobile number provided is correct and can receive promotional SMS (such as mobile applications).
- If the product has been remained at "EF Locker” more than required time (advised by the FF Locker system), it will be considered as a waiver of the product and No refund will be given by China Mobile Hong Kong. The product will be returned to the “EF Locker” warehouse or China Mobile Hong Kong without notification. China Mobile Hong Kong reserved the right to re-sell the product.
- China Mobile Hong Kong will charge $30 for logistics and administrative expenses if customer request to re-arrange the delivery of product which has been waived. In case of any dispute, CMHK reserves the right of final decision.
- If you have any questions about the “EF Locker”, please kindly visit the “EF Locker” website or call the customer hotline (852) 3525 0888.
- CMHK reserves the right to modify or terminate the above offers or content, amend these terms and conditions at any time without prior notice.