CMHK Online Shop Terms and Conditions for Sale of Accessory products:
The accessory product information contained in China Mobile Hong Kong (CMHK) Online Shop is mainly provided by the manufacturers or suppliers (the Manufacturer). CMHK will make reasonable efforts to ensure the information is accurate but shall not be held liable for any claims to the accuracy, timeliness and completeness of such information.
The customer hereby acknowledges and agrees that the workmanship and material warranty on the accessory product purchased pursuant to the Agreement shall be provided to the customer by the Manufacturer thereof upon such terms and conditions as shall be from time to time specified by the Manufacturer. CMHK shall not be held liable for any claim in connection with product liability, which is due to the default, neglect or omission of the Manufacturer.
CMHK Subscriber Special Price Offer provided in CMHK Online Shop is applicable for CMHK tariff subscribers only. The subscriber is requested to login to CMHK Online Shop for identification and verification of eligibility before product selection for the offer. CMHK reserves the right to modify and end any offers, and revise all terms and conditions herein from time to time without prior notice.
The warranty service of the accessory product from CMHK Online Shop is directly provided by the Manufacturer. During the warranty period, if there is any malfunction or damage, customers shall contact the corresponding manufacturer or supplier for repair service. China Mobile Hong Kong does not offer repair, return or exchange service.
- In case of disputes, the decision made by CMHK shall be final.
Points to Note before Online Purchase:
Subscribers can choose the products on CMHK Online Shop and add into the Shopping Cart.
To check out, confirm your product in "Shopping Cart", fill in required information and choose a CMHK shop to pick up it.
Settle the product price with a designated credit card (VISA / MasterCard) or UnionPay Online Pay(UnionPay Credit Cards/Debit Cards^). Subscriber’s name must be the same as the one of the lawful holder of the credit card (VISA / MasterCard) or UnionPay Online Pay(UnionPay Credit Cards/Debit Cards^).Virtual credit card is not accepted for Online Payment.
- After payment is made, once you are notified of goods collection please bring the following materials to your designated CMHK shop in person to pick up the product.
> "Identity Document": Valid Identification / Passport
> "Credit Card" (VISA / MasterCard) or UnionPay Online Pay(UnionPay Credit Cards/Debit Cards^) which was used in the payment.
> the valid transaction payment record issued by the third-party payment platform which was used in the payment.
The Customer must collect the ordered product(s) and / or complete the relevant service subscription procedure(s) as required by CMHK at the designated CMHK shop within 14 days (unless CMHK otherwise specified a specific time limit) after completion of Ordering Process at CMHK Online Shop, failing which, CMHK is entitled to cancel the order. The Customer shall be deemed to have abandoned the ordered goods and/or service (‘the said Items”), and the CMHK is entitled to dispose the said Items in any manner it thinks fit without accountable to the Customer for any refund, or any loss and/or damages.
- Customers who pick up goods in the shop have to present your credit card (VISA / MasterCard) or UnionPay Online Pay(UnionPay Credit Cards/Debit Cards^) used for online payment to our shop staff to scratch it for verification.
- The valid transaction payment record issued by the third-party payment platform, ALIPAY refer to【商戶訂單號】.
- Please note that CMHK will not offer repair, return or exchange service for accessory products. During the warranty period, if there is any malfunction or damage, customers shall contact the corresponding manufacturer or supplier for repair service.
^Remarks: Accepted UnionPay Debit Cards issued by banks in Mainland China for payment settlement. For details of UnionPay Online Pay supporting banks, please click it.