Service Plan Detail
Service Plan Details
Points to Note before Online Purchase:
- Please visit our Shops in person to register for Mainland China “1-Card-Multi-Number” Service.
- Subscribers must be aged 18 or above.
- Subscribers can choose a service plan on CMHK Online Shop and add into the Shopping Cart.
- To check out, confirm your items in "Shopping Cart", fill in required information.
- CMHK Online Shop accepts payment made by designated Visa / MasterCard / JCB / UnionPay credit cards or UnionPay debit cards^, AlipayHK(real-name authentication by HongKong ID card) / Alipay(real-name authentication by Mainland China ID card) or Octopus Online Payment Service+. To place an order using one of these payment methods, customers shall be deemed to confirm that the Credit/Debit card(s) or related account used is legally owned by himself/herself or that has been duly authorized by the legitimate owner to use it. Virtual credit card is not accepted for Online Payment.
- The Customer have to sign The (General) Contract for Telecommunications Services and can select to automatically extend the Renewal Offer for 12 or 24 months on substantially the same terms and conditions as herein contained provided that the prevailing tariff (according to the rate of CMHK at that time) shall apply unless I have not yet settled any late payment or I have either agreed to a new service term under another service plan offered by CMHK.
- The Customer must collect the ordered product(s) and / or complete the relevant service subscription procedure(s) as required by CMHK at the designated CMHK shop within 14 days (unless CMHK otherwise specified a specific time limit) after completion of Ordering Process at CMHK Online Shop, failing which, CMHK is entitled to cancel the order. The Customer shall be deemed to have abandoned the ordered goods and/or service (‘the said Items”), and the CMHK is entitled to dispose the said Items in any manner it thinks fit without accountable to the Customer for any refund, or any loss and/or damages.
- CMHK may reject the Online Shop customer to subscribe for service plan after online order placement based on the customer record and CMHK policy. For enquiries please contact us at 2945 8888.
- China Mobile Hong Kong customers who apply for monthly service plan thru Online Shop will be unable to use Apple Service and Google Play Direct Carrier Billing services for the first three months since account activation.
- We may require the customer using the same Hong Kong identity card to apply for more than one SIM-only services to provide the latest 3-month valid address proof document before delivering the SIM card. After online service plan application the customer can send the address proof document softcopy to eShop@hk.chinamobile.com to speed up our document verification and delivery process.
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